Privacy Policy

Introduction

Cue Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using the Cue Connect app, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Phone number (optional)
• Payment information (processed securely through third-party payment processors)
• Account credentials

Usage Information

We automatically collect certain information when you use our app:

• Device information (model, operating system, unique device identifiers)
• App usage data (features accessed, time spent, interactions)
• Transaction history (tables played, amounts paid)
• Location data (only when using Bluetooth to connect to tables)

Bluetooth Information

Our app uses Bluetooth to connect to billiards tables. We collect:

• Bluetooth connection data
• Table identifiers and locations
• Connection timestamps and duration

How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process payments for table usage
• Enable Bluetooth connections to billiards tables
• Improve and personalize user experience
• Send transaction confirmations and receipts
• Provide customer support
• Detect and prevent fraud or unauthorized use
• Comply with legal obligations
• Send promotional communications (with your consent)

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors (to handle transactions)
• Cloud hosting services (to store data securely)
• Analytics providers (to understand app usage)

Venue Partners

We share limited information with billiards venues where you play, including transaction details and table usage data.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and updates
• Access controls and authentication measures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for at least 7 years for accounting and tax purposes. You may request deletion of your account and data at any time.

Your Privacy Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt-out of promotional communications
• Disable location services or Bluetooth access
• Export your data in a portable format

To exercise these rights, contact us at privacy@cueconnect.com

Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Location Services

Our app uses location services only to enhance the Bluetooth connection experience and help you find nearby tables. You can disable location services in your device settings, though this may affect app functionality.

Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email or in-app notification.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

By using the Cue Connect app, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.