Player Support

If your table didn't unlock after payment, try these steps:

1. Make sure Bluetooth is enabled on your phone
2. Stand within 10 feet of the table
3. Force quit and reopen the app
4. Try the "Unlock Table" button again

If none of these work, use the "Report Issue" button in the app. You won't be charged if the table never unlocked.

If you can't see tables in the app:

1. Check that location services are enabled for Cue Connect
2. Make sure you're at a venue that has Cue Connect installed
3. Try refreshing the table list (pull down to refresh)
4. Check that you have an internet connection

Not all venues have Cue Connect yet. Use the "Find Tables" feature to see which venues near you are equipped.

If your payment was declined:

1. Check that your card details are correct in the app
2. Make sure your card has sufficient funds
3. Verify your card isn't expired
4. Try a different payment method
5. Contact your bank - some banks flag small app payments as suspicious

If you continue having issues, contact our support team.

We're sorry to hear that! Here's what to do:

1. Open the app and go to your playing history
2. Find the transaction in question
3. Tap "Report Issue" and describe what happened
4. Our team will review within 24 hours

We take these issues seriously. If there was a genuine problem, we'll issue a full refund.

If the app is unstable:

1. Make sure you have the latest version from the App Store
2. Try restarting your phone
3. Delete and reinstall the app (your account will be safe)
4. Check that your iOS version is 14.0 or later

If problems persist, please report the issue through our contact form with details about your device model and iOS version.